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Privacy Policy

I. Name and address of the controller

The responsible data controller (“controller”) within the meaning of the General Data Protection Regulation and other national data protection laws as well as other data protection regulations:

TourismusSuite GmbH

Hamtorstraße 9
D-41460 Neuss
Phone: +49 (0) 2131 / 3 66 60-80
Fax: +49 (0) 2131 / 3 66 60-88
E-mail: info [at] tourismussuite [dot] com

Website: https://www.tourismussuite.com

II. Contact and address of the data protection officer

The data protection officer for the controller is:

TourismusSuite GmbH
Data protection
Hamtorstraße 9
D-41460 Neuss
E-Mail: privacy-policy [at] tourismussuite [dot] com

III. General information about data processing

1. Extent of processing of personal data
In principle, we collect and use personal data of our users only insofar as this is necessary for the provision of a functional website and our content and to offer or services to you and carry them out. The collection and use of personal data of our users takes place in principle only with the consent of the user. An exception applies to cases in which prior consent cannot in fact be obtained and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 (1) (a) of the General Data Protection Regulation (GDPR) applies as the legal basis for the processing of personal data.

In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR is the legal basis. This also applies to processing operations required to carry out pre-contractual actions.

Insofar as processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR is the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (d) GDPR is the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the former interests, Art. 6 (1) (f) GDPR is the legal basis for processing.

3. Data deletion and storage duration
The personal data of the data subject will be deleted or anonymised as soon as the purpose of the storage no longer applies. In addition, such storage may take place if provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or deletion of the data also takes place when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for conclusion of a contract or fulfilment of the contract.

IV. Provision of the website and creation of log files

1. Description and scope of data processing
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

The following data is collected here:

  1. Information about the browser type and version used
  2. The operating system of the user
  3. The internet service provider of the user
  4. The IP address of the user
  5. Date and time of access
  6. Websites from which the system of the user arrives at our website
  7. Websites that are accessed by the user's system through our website

The data is also stored in the log files of our system. Storage of this data together with other personal data of the user does not take place.

The legal basis for the temporary storage of data and log files is Art. 6 (1) (f) GDPR.

2. Legal basis for data processing
The legal basis for the temporary storage of data and log files is Art. 6 (1) (f) GDPR.

3. Purpose of data processing
The temporary storage of the IP address by the system is necessary to allow delivery of the website to the computer of the user. To do this, the user’s IP address must be kept for the duration of the session.

Storage in log files is done to ensure the functionality of the website. In addition, the data is used to optimise the website and to ensure the security of our information technology systems. Evaluation of the data for marketing purposes does not take place in this context.

We also have a legitimate interest in the processing of data for these purposes pursuant to to Art. 6 (1) (f) GDPR.

4. Duration of storage
The data will be deleted/anonymised as soon as it is no longer necessary for the purpose for which it was collected. When data is collected for providing the website, it is deleted when the respective session is completed.

When the data is stored in log files, it is deleted after no more than seven days. Storage beyond these periods is possible. In this case, the IP addresses of the users are deleted/anonymised, so that an assignment of the accessing client is no longer possible.

5. Objection and correction possibility
The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. Consequently no object is possible on the part of the user.

V. Use of cookies

1.Description and scope of data processing
Our website uses cookies. Cookies are text data stored in the internet browser or the internet browser on the user's computer system. If a user visits a website, this may cause the internet browser to save cookies on the user’s computer system. In subsequent visits to the website, these cookies can send data to the website again from the user’s computer system. Cookie data is only sent back to the source domain, not to other domains. Cookies may be used to save the user’s decisions regarding the website for a certain period of time, to uniquely identify the user's specific internet browser, or to statistically record user characteristics or behaviour on the internet.

We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser be identified even after a change of website pages.

The following data is stored and transmitted in the cookies:

  • User session: Upon entering the website, a random code is used in a session cookie to assign subsequent page views to exactly the same internet browser.

In addition, we use cookies on our website which allow an analysis of the user’s browsing behaviour. In addition to cookies, the type of browser and operating system is transmitted. This data, which is processed exclusively in the user’s internet browser, serves the purpose of not displaying any messages that the user has already confirmed. This includes:

  • The notice about the use of cookies
  • The notice when using a browser that is not supported

When accessing our website, the user is informed about the use of cookies for analysis purposes and their consent to the processing of the personal data used in this context is obtained. In this context, reference is also made to this privacy policy.

2. Legal basis for data processing
The legal basis for the processing of personal data using technically necessary cookies is Article 6 (1) (f) GDPR.

The legal basis for the processing of personal data using cookies for analysis purposes with the consent of the user is Art. 6 (1) (a) GDPR.

3. Purpose of data processing
The purpose of using technically necessary cookies is to facilitate the use of websites for users. Some features of our website cannot be offered without the use of cookies. For these features, it is necessary that the browser is recognised even after a page change.

The user data collected through technically necessary cookies will not be used to create user profiles.

The use of the analysis cookies is for the purpose of improving the quality of our website and its contents.

We also have a legitimate interest in the processing of personal data for these purposes pursuant to to Art. 6 (1) (f) GDPR.

4. Duration of storage, objection and correction options
Cookies are stored on the computer of the user and transmitted by it to our site. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Already saved cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may not be possible to use all the functions of the website to the full.

You can change the cookie settings via this button:

Cookie Settings

VI. Newsletter

1. Description and scope of data processing
You can subscribe to a free newsletter on our website. Upon registration/profile change for the newsletter, the data from the input mask will be sent to us.

  1. E-mail address of the user
  2. First and last name of the user (voluntary)

In addition, the following data will be collected at registration/profile change:

  1. IP address of the accessing computer
  2. Date and time
  3. Favourite e-mail client (if possible)
  4. The browser language (if possible)
  5. Location (if recognisable from the browser)

For the processing of the data, your consent is obtained during the registration process and reference is made to this privacy policy.

In connection with the processing of data for sending newsletters, the data is passed on to our partner The Rocket Science Group, LLC (Atlanta, USA). The data will be used exclusively for sending the newsletter. The data (e-mail addresses) is therefore stored outside the EU. The service provider has committed to comply with the data protection provisions (GDPR - EU 2016/679). The privacy policy of the service provider can be viewed here: https://mailchimp.com/legal/privacy/.

2. Legal basis for data processing
The legal basis for the processing of the data with the consent of the user after the user has registered for the newsletter is Art. 6 (1) (a) GDPR.

3. Purpose of data processing
The collection of other personal data in the context of the registration process serves to prevent misuse of the services or the e-mail address used.

4. Duration of storage
The data will be deleted/anonymised as soon as it is no longer necessary for the purpose for which it was collected. The e-mail address of the user as well as the personal data collected in the registration process are therefore stored as long as the subscription to the newsletter is active. If you unsubscribe from the newsletter, your data will be deleted/anonymised.

5. Objection and correction possibility
Subscription to the newsletter may be terminated at any time by the data subject. For this purpose, there is a corresponding link in each newsletter. This also allows for a revocation of consent to the storage of the personal data collected during the registration process.

VII. Contact forms and e-mail contact

1.Description and scope of data processing
On our website contact forms are available, which can be used for electronic contact with the controller. If a user makes use of this option, the data entered in the input mask will be transmitted to us and saved. This data may include:

  1. Company name
  2. Salutation
  3. First and last name
  4. E-mail address
  5. Message text

In some cases, the user has the option of sending a copy of the contact to their e-mail address. At the time of sending the message, the following data is also stored:

  1. The IP address of the user
  2. Date and time of sending

For the processing of the data, the consent of the user is obtained in the context of the sending process and reference is made to this privacy policy.

Furthermore, contact via the provided e-mail address is possible. In this case, the user’s personal data transmitted by e-mail will be stored.

In this context, there is no disclosure of the data to third parties. The data is used exclusively for processing the conversation.

2. Legal basis for data processing
The legal basis for the processing of the data with the consent of the user is Art. 6 (1) (a) GDPR.

The legal basis for the processing of the data transmitted in the course of sending an e-mail is a legitimate interest pursuant to Art. 6 (1) (f) GDPR. If the e-mail contact aims to conclude a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR.

3. Purpose of data processing
The processing of the personal data from the input mask serves the controller solely for processing the contact. In the case of contact via e-mail, the required legitimate interest in the processing of the data also lies therein.

The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage
The conversations are, in addition to the mailboxes of recipients, secured on backup storage media of the controller. Due to legal storage requirements, the conversation is stored for at least 10 years.

5. Objection and correction possibility
The user has the possibility at any time to revoke their consent to the processing of the personal data. If the user contacts us by e-mail, they may object to the storage of their personal data at any time. In such a case, the conversation cannot continue. Deletion of the personal data stored in the course of making contact cannot be guaranteed under point 4 of this regulation.

VIII. Integration of further services and contents of third parties

1. Hosting
For the provision of this web site (hosting) we use different services of our partner Amazon Web Services EMEA S.A.R.L. based in 5 rue Plaetis, in L-2338 Luxembourg. As far as possible, all services are provided in the region "Frankfurt". By using this website, the user agrees that personal information can be processed on our partner's servers. Amazon Web Services is subjected to the privacy policy of the European Union. For more information on compliance with the EU Privacy Policy, please visit https://aws.amazon.com/en/compliance/data-privacy/. "

2. General
We include external services or content on our website. This is done on the basis of our legitimate interests in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) (f) GDPR.

When using such a service or displaying third-party content, communication data such as date, time and IP address can be exchanged between the user and the respective provider for technical reasons. Specifically, the user’s IP address required to display content in the browser.

It may be that the provider of the respective services or contents processes your data for its own further purposes. We have no influence on the data collected by third parties and its processing and cannot give any binding information on the purpose and scope of the processing of your data. For more information on the purpose and scope of the collection and processing of your data, please refer to the privacy policy of the respectively responsible provider under data-protection law of the services or content to which we connect. Here you will also find further information on the processing of data and possibilities to object to the processing.

For more information on the purpose and scope of the data collection and its processing by the plug-in provider, please refer to the privacy policies of these providers shown below. You will also find further information about your rights and settings options for the protection of your privacy there.

Addresses of the respective plug-in providers and URL with their privacy policies:

  • We incorporate the fonts (“Google Fonts”) provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
  • On demand we include maps from the Google Maps service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. The processed data may include, in particular, users’ IP addresses and location data, but this is not collected without the user's consent (usually as part of the settings of their mobile devices). The data can be processed in the USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out:https://adssettings.google.com/authenticated.
  • On demand we embed the videos on the YouTube platform of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out:https://adssettings.google.com/authenticated.
  • We include the evaluation tile “Kununu” of the supplier kununu GmbH, Neutorgasse 4-8, Top 3.02, 1010 Vienna, Austria. Privacy policy: https://privacy.xing.com/de/datenschutzerklaerung
  • On demand we use the service provider TYPEFORM SL, based in Carrer Bac de Roda 163, 08018 Barcelona, ​​Spain, for the collection of user-replies and surveys on our marketing and product websites. Typeform is subject to the data protection provisions of the European Union. When participating in a survey, the IP address of the user, information on the time and duration of the survey as well as the information provided in the survey form by the user are transferred to Typeform. The privacy policy of Typeform can be viewed here: https://admin.typeform.com/to/dwk6gt.
  • We use Google Tag Manager to easily integrate and manage analytics and marketing services on demand when needed. Google Tag Manager itself (which implements the tags) does not process users’ personal data. With regard to the processing of users’ personal data, reference is made to the other services discussed in this privacy policy. More information about the usage policy and privacy policy can be found here: https://www.google.com/intl/de/tagmanager/use-policy.html.

3. Use of Facebook social plug-ins
Based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) (f) GDPR), we use social plug-ins (“plug-ins”) of the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”). The plug-ins can represent interaction elements or content (e.g. videos, graphics or text contributions) and can be recognised by one of the Facebook logos (white “f” on blue tile, the terms “Like” or a “thumbs up” sign) or are marked with the addition “Facebook Social Plug-in”. The list and appearance of Facebook social plug-ins can be viewed here: https://developers.facebook.com/docs/plug-ins/.

Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

When a user uses a feature of this online offering that includes such a plug-in, their device establishes a direct connection to the Facebook servers. The content of the plug-in is transmitted by Facebook directly to the device of the user and incorporated by it into the online offer. In the process, user profiles can be created from the processed data. We therefore have no influence on the amount of data that Facebook collects with the help of this plug-in and therefore inform users according to the best of our knowledge.

By integrating the plug-ins, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged in to Facebook, Facebook can assign the visit to the user’s Facebook account. If users interact with the plug-ins, for example, press the Like button or leave a comment, the information is transmitted from the user's device directly to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will find out and save their IP address. According to Facebook, only an anonymous IP address is stored in Germany.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as the related rights and setting options to protect the privacy of users can be found in the privacy policy of Facebook: https://www.facebook.com/about/privacy/.

If a user is a Facebook member and does not want Facebook to collect data about them via this online offer and link it to their member data stored on Facebook, the user must log out of Facebook and delete their cookies before using our online offer. Other settings and objections regarding the use of data for promotional purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US-American site http://www.aboutads.info/choices/ or the EU-Site http://www.youronlinechoices.com/. The settings are platform-independent, i.e. they are adopted for all devices, such as desktop computers or mobile devices.

4. Use of Twitter social plug-ins
Within our online offering, features and content of the Twitter service offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, may be incorporated. This may include, for example, content such as images, videos or text and buttons, with which users can announce their preference regarding the content, or subscribes to authors of the content or our contributions. If the users are members of the platform Twitter, Twitter can assign the retrieval of the above-mentioned contents and functions to the profiles of the users. Twitter is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active). Privacy policy: https://twitter.com/de/privacy, Opt-Out: https://twitter.com/personalization.

5. Use of Xing social plug-ins
Within our online offer, functions and contents of the service Xing, offered by XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany, may be integrated. This may include, for example, content such as images, videos or text and buttons, with which users can announce their preference regarding the content, or subscribes to authors of the content or our contributions. If the users are members of the platform Xing, Xing can assign the retrieval of the above contents and functions to the profiles of the users. Privacy policy of Xing: https://www.xing.com/app/share?op=data_protection

6. LiveChat
On the basis of our legitimate interests (i.e. interest in analysis, optimisation, customer satisfaction and economic operation of our online offer within the meaning of Art. 6 (1) (f) GDPR) we use LiveChat from the US service LiveChat Inc., One International Place, Suite 1400, Boston, MA 02110-2619, United States of America.
LiveChat Inc is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy laws. On this see http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf.
For more information about LiveChat’s privacy policy, please visit https://www.livechatinc.com/privacy-policy/.
When LiveChat is used, LiveChat starts by temporarily collecting the IP address to find the country from which the LiveChat is being started. This allows us to offer the customer tailored customer service. The collection of the IP address is therefore solely for this purpose. Permanent storage of the IP address by LiveChat does not take place.
If you do not want data to be transferred to LiveChat, storage of cookies by LiveChat can be prevented in your browser settings. If necessary, please consult the operating instructions of the browser used. If used on this website, this can also be done via the OneTrust Manager.
In addition, based on our legitimate interests, LiveChat will record the communications in LiveChat. If this is not desired, you are welcome to contact us via the contact details listed above. Saved LiveChats will be deleted by us immediately. The communication history is also deleted after the request has been completed. However, this is only done if the communication history is not required for legal defence and a contract has not been started or concluded in the context of LiveChat in which we store this data as contract data (must).

7. Google Analytics
Based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) (f) GDPR), we use Google Analytics, a web analytics service provided by Google LLC (“Google”). Google uses cookies. The information generated by the cookie about the use of the online offer by the users is usually transmitted to a Google server in the USA and stored there.

Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services related to the use of this online offer and the internet usage. In this case, pseudonymous usage profiles of the users may be created from the processed data.

We only use Google Analytics with IP anonymisation activated. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
The IP address submitted by the user’s browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer and the processing of such data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

You can find more information about Google's data usage, setting and objection options, in the Google Privacy Policy (https://policies.google.com/technologies/ads) as well as in the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).

Users’ personal data will be deleted or anonymised after 14 months.

IX. Online presence in social media (Facebook, Twitter, Linkedin, Xing)

We maintain online presence within social networks and platforms such as Facebook, Twitter Linkedin and Xing in order to communicate with customers, prospective customers and users active there and to inform them about our services. When visiting the respective networks and platforms, the terms and conditions and the data processing guidelines of the respective operators apply.

Unless otherwise stated in our privacy policy, we process the users’ data as far as they communicate with us within the social networks and platforms, e.g. write posts on our website or send us messages.

X. Rights of data subjects

If your personal data is processed, you are a data subject pursuant to GDPR, and you have the following rights over against the controller:

1. Right to information
You may request the controller to confirm if personal data concerning you is processed by us.

If such processing occurs, you can request information from the controller about the following:

  1. The purposes for which the personal data is processed;
  2. The categories of personal data that are processed;
  3. The recipients or categories of recipients to whom the personal data relating to you has been disclosed or is still being disclosed;
  4. The planned duration of the storage of your personal data or, if specific information is not available, criteria for determining the duration of storage;
  5. The existence of a right to correction or deletion of personal data concerning you, a right to restriction of processing by the controller, and a right to object to such processing;
  6. The existence of a right to lodge a complaint with a supervisory authority;
  7. All available information on the source of the data if the personal data is not collected from the data subject.

You have the right to request information about whether your personal data relates to a third country or an international organisation. In this connection, you can request the appropriate guarantees in accordance with Art. 46 GDPR (e.g. approval by the supervisory authority) in connection with the transfer of data.

2. Right to correction
You have a right to correction and/or completion over against the controller, if the personal data processed about you is incorrect or incomplete. The controller must make the correction without delay.

3. Right to restriction of processing
You may request the restriction of the processing of your personal data under the following conditions:

  1. If you contest the accuracy of your personal data for a period of time that enables the controller to verify the accuracy of your personal data;
  2. The processing is unlawful and you decline to delete the personal data and instead request the restriction of the use of the personal data;
  3. The controller no longer requires the personal data for the purposes of processing, but you need it to assert, exercise or defend legal claims; or
  4. If you have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate reasons of the controller prevail over your reasons.

If the processing of personal data concerning you has been restricted, this data may only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

If the processing has been restricted in accordance with the above conditions, the controller will inform you before the restriction is lifted.

4. Right to deletion
a.Deletion obligations
You may require the controller to delete/anonymise your personal data without delay, and the controller is required to delete that data immediately if one of the following applies:

  1. Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  2. You revoke your consent to the processing pursuant to Art. 6 (1) (a) or Art. 9 (2) GDPR and there is no other legal basis for processing.
  3. Pursuant to Art. 21 (1) GDPR, you object to the processing and there are no prevailing justifiable reasons for the processing, or you object to processing pursuant to Art. 21 (2) GDPR.
  4. Your personal data has been processed unlawfully.
  5. The deletion of personal data concerning you is required to fulfil a legal obligation under Union law or the law of the Member States to which the controller is subject.

b. Information to third parties
If the controller has made the personal data concerning you public and is obligated to delete it pursuant to Art. 17 (1) GDPR, it shall take appropriate measures, including technical means, to inform other data controllers who process the personal data that you as the data subject request the deletion of all links to, copies or replications of this personal data.

c. Exceptions
The right to deletion does not apply if the processing is necessary:

  1. To exercise the right to freedom of expression and information;
  2. To fulfil a legal obligation required by the law of the Union or of the Member States to which the controller is subject, or to carry out a task of public interest or in the exercise of official authority conferred on the controller;
  3. For archival purposes of public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, to the extent that the right referred to in subparagraph (a) is likely to render impossible or seriously affect the achievement of the objectives of that processing; or
  4. To assert, exercise or defend legal claims.

5. Right to information
If you have the right of correction, deletion or restriction of processing over against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this correction or deletion of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.

You have a right over against the controller to be informed about these recipients.

6. Right to data portability
You have the right to receive personally identifiable data you provide to the controller in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another controller without hindrance by the former controller to whom you have provided the personal data, provided that:

  1. The processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR, and
  2. The processing is done using automated procedures.

In exercising this right, you also have the right to require that your personal data relating to you is transmitted directly from one controller to another controller insofar as this is technically feasible. Freedoms and rights of other persons may not be affected.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the controller.

7. Right to objection
You have the right at any time, for reasons that arise from your particular situation, to object to the processing of your personal data, which occurs pursuant to Art. 6 (1) (e) or (f) GDPR.

The controller will no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims.

If the personal data relating to you is processed in order to operate direct marketing, you have the right to object at any time to the processing of your personal data for the purposes of such marketing.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

8. Right to revoke the data-protection consent declaration
You have the right to revoke your data-protection consent declaration at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

9. Automated decision-making in individual cases
You have the right not to be subjected to a decision based solely on automated processing that will have legal effect or affect you in a similar manner. This does not apply if the decision:

  1. is required for the conclusion or performance of a contract between you and the controller;
  2. Is permissible on the basis of Union or Member State legislation to which the controller is subject, and that legislation contains adequate measures to safeguard your rights and freedoms and your legitimate interests; or
  3. Is carried out with your express consent.

However, these decisions must not be based on special categories of personal data under Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) applies and reasonable measures have been taken to protect the rights and freedoms and your legitimate interests.

With regard to the cases referred to in (a) and (b), the controller shall take appropriate measures to uphold the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person at the controller, the right to express your own position, and the right to challenge the decision.

10. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you violates the GDPR.

The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Article 78 of the GDPR.

The supervisory authority is referred to in III. of this privacy policy.

XI. Changes to the privacy policy

We reserve the right to change the privacy policy in order to adapt it to changed legal situations, or to changes in the service and data processing. However, this only applies to statements regarding data processing. If the user's consent is required or elements of the privacy policy contain provisions of the contractual relationship with the user, the changes will only be made with the consent of the user.

Please inform yourself regularly about the content of the privacy policy.

As of: 03 December 2018

Imprint

Responsible for the content:

TourismusSuite GmbH
Hamtorstraße 9
D-41460 Neuss
Phone: +49 (0) 2131 / 3 66 60-80
FAX: +49 (0) 2131 / 3 66 60-88
E-mail: info [at] tourismussuite [dot] com

HRB 15 690, District Court Neuss
VAT ID: DE 815 187 062

Managing director:
Mr. Ralf Emanuel

Contact details of the data protection officer:
TourismusSuite GmbH
Datenschutz
Hamtorstraße 9
D-41460 Neuss
E-mail: privacy-policy [at] tourismussuite [dot] com
See also: Privacy Policy

Legal notice

Terms of use
TourismusSuite GmbH (hereinafter referred to as TourismusSuite) ensures to the best of its ability that the information contained in this website is accurate. A liability or guarantee for the timeliness, accuracy and completeness of the information provided is excluded. Furthermore, TourismusSuite is not responsible for the content of hyperlinked websites. TourismusSuite reserves the right to make changes or additions to the information provided without notice.

Copyright
Die Inhalte des Internetauftritts der TourismusSuite sind urheberrechtlich geschützt. Die Vervielfältigung von Informationen, insbesondere die Verwendung von Texten, Textteilen oder Bildmaterial bedarf der vorherigen schriftlichen Genehmigung der TourismusSuite.

Limitation of liability
TourismusSuite is not liable for damages, for whatever reason, resulting from use, inability to use, hardware and/or software errors or incorrect system settings of the user. TourismusSuite ensures to the best of its ability that virus-free documents are stored on the website. However, no liability is accepted for the use of any downloadable files. Liability is also excluded for damage caused by viruses, Trojan horses, hoax viruses or similar programming, as well as programs, program parts or codes that cause similar impairment, destruction or decommissioning of systems or parts thereof. The user must take measures to protect against viruses and other destructive data.

Hinweis im Sinne des Allgemeinen Gleichbehandlungsgesetzes
For reasons of easier readability, gender-specific differentiation is dispensed with. Corresponding terms apply equally to all genders.

Data protection
Details on data protection are provided on the privacy policy page.

Angular Software Developer (f/m)

We are an international provider of eTourism solutions based in Neuss, Germany. With our product TourismSuite (R), we have a powerful tourist software solution / booking system, which is used in all our company-critical eCommerce projects.

For planning and development of our responsive front-end projects, we are looking for a responsible and experienced software architect with well-founded knowledge in Angular and Typescript. You feel at home in JavaScript and the responsive web-world and you have already successfully planned, managed, and / or developed at least one larger JavaScript project.

Thats what we expect:

  • Completed Bachelor or Master degree in computer science or equivalent
  • Relevant experience in analysis, planning and implementation of modern web projects
  • Profound knowledge in Angular, Typescript, node.js, Gulp, Protractor
  • Experience in NativeScript / Ionic would be an advantage
  • Professional handling of HTML5, JSON and JavaScript
  • Solid knowledge in web standards and protocols
  • Excellent quality awareness, passion and teamwork

Thats what we offer:

  • Attractive salary
  • A highly motivated and effective team in a structured work environment
  • Independent and responsible work
  • Central and attractive location
  • A lot of coffee, soft drinks, fresh fruits, table football, cereal-mix and more

Ok, that fits and how do we find to each other?

Send your application with the earliest start date and your salary expectations to
jobs [at] tourismussuite [dot] com.
We are looking forward to getting to know you.

Download ToGo PDF-Version

Web Designer (f/m) - responsive web design

We are an international provider of eTourism solutions based in Neuss, Germany. With our product TourismSuite (R), we have a powerful tourist software solution / booking system, which is used in all our company-critical eCommerce projects.

For the design and development of our responsive front-end projects, we are looking for a responsible and creative web designer with profound knowledge in graphic and html development. You have fun, let your creativity run wild and it inspires you to bring a team project to success. In addition, you feel at home in the responsive web world and you have already successfully implemented one or more projects to the absolute satisfaction of your colleagues and friends.

Thats what we expect:

  • Completed Bachelor or Master degree in media design, web development or equivalent
  • Good handling with Photoshop and other graphic tools
  • Professional knowledge in HTML5, CSS3, SASS
  • A trained and critical eye for distances and design
  • Excellent quality awareness, passion and teamwork

Thats what we offer:

  • Attractive salary
  • A highly motivated and effective team in a structured work environment
  • Independent and responsible work
  • Central and attractive location
  • A lot of coffee, soft drinks, fresh fruits, table football, cereal-mix and more

Ok, that fits and how do we find to each other?

Send your application with the earliest start date and your salary expectations to
jobs [at] tourismussuite [dot] com.
We are looking forward to getting to know you.

Download ToGo PDF-Version

Web Developer (f/m) - responsive web design

We are an international provider of eTourism solutions based in Neuss, Germany. With our product TourismSuite (R), we have a powerful tourist software solution / booking system, which is used in all our company-critical eCommerce projects.

For the development of our responsive front-end projects, we are looking for a responsible web developer with profound knowledge in html- and css. You have fun to develop web projects for different end devices and it inspires you to enter a team project to success. In addition, you feel at home in the responsive web world and you have already successfully implemented one or more projects to the absolute satisfaction of your colleagues and friends.

Thats what we expect:

  • Completed Bachelor or Master degree in media design, web development or equivalent
  • Professional handling of HTML5, CSS3, SASS, JSON
  • Knowledge in Angular2 / React / Ionic would be an advantage
  • Solid knowledge in web standards and protocols
  • Excellent quality awareness, passion and teamwork

Thats what we offer:

  • Attractive salary
  • A highly motivated and effective team in a structured work environment
  • Independent and responsible work
  • Central and attractive location
  • A lot of coffee, soft drinks, fresh fruits, table football, cereal-mix and more

Ok, that fits and how do we find to each other?

Send your application with the earliest start date and your salary expectations to
jobs [at] tourismussuite [dot] com.
We are looking forward to getting to know you.

Download ToGo PDF-Version

TourismusSuite awarded the 'Digital Champion Award' together with B&B Hotels

Ralf Emanuel • September 9, 2016

This decision confirms our successful work for B&B Hotels Germany that goes back to 2009 and the B&B countries Poland, Czech Republic and Morocco: The Digital Champion Award in the category Digitalisation and Customer Experience. After all, the customer experience has top priority with the innovative further development of TourismusSuite, the e-commerce hotel system.

The jury that comprised representatives from the Wirtschaftswoche magazine, Telekom and the University of St. Gallen were especially impressed by the successful booking process, the integrated electronic pre-payment and the simple and smooth check in. The award was presented under the patronage of the German Federal Minster of Traffic and Digital Infrastructure, Mr Alexander Dobrindt (Member of the German Parliament).

Further information is available here:

TrustPilot enhances customer satisfaction during booking processes

Ralf Emanuel • November 15, 2016

The customer is obviously always right. But what are his expectations? What does he like and where is there room for improvement? Customer reviews provide important conclusions regarding an attractive offer and the quality of the system process when a booking is made.

TrustPilot is an independent community reviewing system that we have connected to the B&B Hotels Germany e-commerce portal. The primary objective is the turning of negative critic into positive critic in addition to permanently improving the processes and systems that are reflected in the TrustPilot score. To this end, complaints made by guests are analysed by the support team immediately after the guest has posted his review, this then being converted to a change request as soon as possible. The optimised process is normally online at the next system update.

At B&B Hotels Germany, the guests can review the booking process after a booking has been made. The review only takes a short amount of time as the integrated TrustPilot Plugin is especially user-friendly: just a small amount of information and a few interactions suffice in order to post a meaningful review. The reviews that are received are immediately published.

Further information is available here:

We love healthy - myMuesli for all our employees

Ralf Emanuel • January 5, 2018

The work / live balance and especially the health of our employees is very important to us. For several months now, the fresh producer "Fruiton" has been supplying us with fresh fruit and vegetables on a regular basis. Due to the enormous demand, we now decided to provide plenty of protein and fiber in addition. Our partner "mymuesli", who constantly provides a varied muesli selection with different flavors, supports us in this. We are well prepared - may the next projects come!

TourismusSuite Team-Meeting 2017 - Bergamo

Ralf Emanuel • October 23, 2017

After our rafting event in 2016 at the Erft, we wanted to experience a little more thrill and shifted our "Team Meeting 2017" this time in the Italian Alps. After our strategy day on Friday on Saturday we went to cool down in the canyon near Bergamo where the TourismusSuite team had to learn how cold mountain water can be. Well equipped and always following the motto "Safty First", our two guides 'Alfonso' and 'Alfredo' showed us on a 3-hour tour what "Canyoning" really means. On the tour plan stood, "climbing", "swimming", "diving" and "jumps in ice cold mountain caves". We had a lot of fun but see for yourself!

See the trailer:

Yotel – Hotel concept for the digital generation

Ralf Emanuel • December 16, 2016

"Spacy", "social", "funky", "economical" and especially "functional" all occur to me when I think of my recent stay at the "Yotel New York City".

My hotel was to be as unconventional as possible, in keeping with New York City. I was nevertheless surprise when I got there. The hotel is entered via a large revolving door but the lobby appears to be empty at a first glance, except for elevator doors, terminals and an enormous robot arm behind a plate of glass. Reception for checking in – forget it!

A "Crew Member", who recognised my searching gaze due to his training, hurried over to me and explained that the check-in was to be carried out using a terminal. He would be pleased to assist us with this at all times. Let´s go!

Check-in via a virtual reception
The check-in terminal, a modern multifunctional system, is equipped with a QR code reader, a credit card terminal, a printer and numerous issuing slots for the room access cards. The GUI (Graphic User Interface) is professionally designed with interaction elements in the hotel group CI, it also being easy to operate.

I had already made my booking using the responsive Yotel website that is also well organised and I had already paid by credit card in advance. So that I can check in, I tip on the appropriate symbol and am requested to enter my name or hold the QR code that I received with the email confirmation under the scanner. I open the email confirmation and hold my smartphone under the scanner. My travel data are downloaded with the remark "paid" and then I can decide whether I require one or two access cards. The access cards are issued via the issue slots in the lower part of the terminal. Finished! The complete check in had taken two minutes.

The room: Miniloft with Enterprise atmosphere
I hold the access card in front of the NFC reader as I am accustomed to do in other hotels and the door of the room opens with a low buzzing sound. At first site, the room is quite small but the layout is functional. The couch that is made up as a bed can be extended to form a luxurious bed at the push of a button. Our son sleeps above us in a spacious bunk bed. Floor windows provide the small loft with an adequate amount of daylight. At night, warm purple LED light effects accentuate the Enterprise atmosphere of the room. A smartphone induction charger tray, an audio streaming connection, a large LED TV set, a firmly anchored bottle opener and a large number of shelves are all integrated in a so-called "techno wall". A spacious safe – that also provides space for a notebook – is also a part of the fixtures. A noticeable aspect is the fact that the room is permanently  monitored by a 2-phase infrared sensor. I somehow doubt that this is only used for the air conditioning system!

Left something at home – no problem
Something that is often left at home: a power adapter. Yotel is well-prepared for this. A modern "Yotel ShopHereNow-Kiosk" from the company "Vengo Labs" (http://vengolabs.com) that you can buy the most important things such as a smartphone charger, power adapter, USB charger cable, etc. at all times of the night and day from, is located on each floor. How to pay? No problem! Simply select the item at the kiosk, swipe your credit card and the item clatters into the issuing tray in no time at all. The invoice can also be sent by email if required.

Charging station for smartphone batteries
What can the modern generation dispense with least of all? That´s right, the smartphone. But what if there is not a charging possibility anywhere to be seen? Yotel has installed a smartphone power charger from the company Brightbox Inc. (https://brightboxcharge.com) in the lobby that can be used to charge up to six smartphones free of charge. After the room card has been inserted and the operating system selected, a slot opens and the smartphone can be brought back to life. The collection is possible after the room card has been reinserted. The corresponding slot opens and the smartphone can be removed, fully charged.

Stay with a lounge feeling
Basically speaking, you have a feeling that you are a part of the large Yotel community, no matter where you are in the hotel. Groovy house beats, numerous small seating areas and the large terrace with the cocktail bar, in which you can take a seat in a beach chair and watch a movie, impart a pure lounge feeling.

Faster check-out
You are out as fast as your were in. Simply click on the corresponding icon on the terminal and insert your room card or enter your name and the room number after being requested to do so. Any additional services are shown on the screen in the form of a preliminary invoice, these being paid for by credit card. The invoice is then printed out using the integrated printer. You can also have the invoice comfortably sent to your  email address.

As is often the case, you have time on your hands before you have to depart but you have to vacate the room earlier. But what about the luggage? This was when I learned what the large robot arm in the hotel lobby was about. Instead of stowing the luggage away in a dusty backroom, Yotel offers you a secure deposit. After you have entered your name and a 4-digit PIN at the service terminal, you can have items of luggage stored in the Yotel luggage cupboard behind glass, this being accessed via an extra-large drawer. This is the responsibility of a robot from the company ABB, that returns the luggage to the owner at all times after the security PIN has been entered.

Summary:
Yotel is a hotel concept that is an all-round success and is not only popular with the smartphone generation. The hotel chain successfully performs the balancing act between the hostel of the future and the tried and trusted hotel service. None of the guests are overwhelmed or left alone with the technology however. It is nevertheless noticeable everywhere that the focus is on functionality and automation. With its concept, Yotel is addressing the needs of the current young and emerging solvent target group that loves the tranquillity but nevertheless places a high demand on the product and the service.

What I shall never forget: the fastest, most musical and darkest hotel elevator I have ever used.

Yotel currently has five hotels in New York, Paris, London (2x) and Amsterdam.

TrustPilot is an independent community reviewing system that we have connected to the B&B Hotels Germany e-commerce portal. The primary objective is the turning of negative critic into positive critic in addition to permanently improving the processes and systems that are reflected in the TrustPilot score. To this end, complaints made by guests are analysed by the support team immediately after the guest has posted his review, this then being converted to a change request as soon as possible. The optimised process is normally online at the next system update.

At B&B Hotels Germany, the guests can review the booking process after a booking has been made. The review only takes a short amount of time as the integrated TrustPilot Plugin is especially user-friendly: just a small amount of information and a few interactions suffice in order to post a meaningful review. The reviews that are received are immediately published.

Further information is available here:

The latest news via the new press module

Ralf Emanuel • December 5, 2016

There is always something to report on a hotel or a hotel chain: whether it is an interesting event, the search for new staff or the opening of a new destination.

With the new press module, we are expanding the 'TourismusSuite Backoffice' with an additional useful function. This enables e-commerce or content managers to create effective multilingual press releases, blogs, news or job vacancies and then post them to the hotel portal.  The adding of images, videos, documents and sounds is possible as are tagging, Open Graph and direct targeting that have been especially developed for social media and SEO.

The roll played by TourismusSuite Backoffice: The multimedial CMS, the administration of campaigns and guest profiles and the significant statistic centre are all included in a central system. There is also an iOS and android app, 'TourismusSuite ToGo' that can be used to access statistics from everywhere.

ONE SYSTEM
ONE SERVICE

Career

Can you code and think outside the box?

Become part of our professional team as a Web/Angular developer. Apply today!

Apply now

OUR Product

HotelGuest-App

The HotelGuest-App is a hotel management platform that selectively markets hotel services via electronic distribution channels.
TourismusSuite takes over the planning and construction of modern hotel portals/apps with connections to PMS, content and marketing systems.
We also ensure secure and high-performance operation in a reliable cloud environment and support our customers with the motto
“One System - One Service”.

Responsive Hotel Portal

Bookingsystem

Vouchers

Managementsystem

Cloud

Map

Payment

Reviews

Cloud-Enabled Marketing
Platform for Hotels

Latest PROJECT

B&B Hotels Germany

This rapidly growing economy hotel chain in Europe has been relying on TourismusSuite for many years.
Having started with 14 hotels, over 120 hotels in Germany are now being successfully marketed online via the HotelGuest-App.
Growth and TourismusSuite - they go hand-in-hand!

Partner

We are proud
to work
with these
leading companies

Company

Our team

We always consider our customers corporate philosophy in detail, work out tailor-made solutions and help to achieve our customers desired goals sustainably.

People are at the centre

We stand behind our employees, who bring us one step to our goal of being a leading international tourism software company.

Health

Hardly anything is more important for people's health than conscious nutrition and fitness. So we provide fresh water, a healthy diet during working hours and enough vitamins in between.

Sustainability

We follow sustainable and ethical principles and emphasise common values such as resource conservation, friendliness, trust, health, privacy, responsibility and safety.

Work - Life - Balance

We are certain that good performance and creativity can only be achieved with a balance between work and free time. Together we work out personal plans in order to reconcile both.

Career

Can you code?
We need you!

We are looking for people to show us how we can become even better.
As a fast-growing software company in the tourism industry, we always rely on the most modern and sophisticated technologies.
Skilled consulting, high-quality project management and a high degree of service set our team apart.
Our goal is to further develop these values with you.

Latest Blog POST Biju Kattiyil Murali January 7, 2019

New in the team

Hello, I am Biju Kattiyil Murali and have been part of the TourismusSuite GmbH team since November 2018. I joined the company as a Senior Web Developer and of course my responsibilities are mainly to write a flawless code to create different features in our application. My tasks also include testing, analysis and consulting ...

Read more

Latest three Blog entries

Pankaj Singh • October 10, 2018

New in the team

Hi! My name is Pankaj Singh and I am part of the TourismuSuite team since July 2018. Currently, I'm pursuing a Master's Degree in AppliedComputer Science. My role at TourismusSuite: I work here as a working student with the role of a Frontend Web Developer. ...

Read more

Melissa Schiffer • August 2, 2018

My summer job at TourismusSuite GmbH

My name is Melissa, I'm 16 years old and I am attending the 11th grade of a Gymnasium in Neuss. At the moment I am supporting the TourismusSuite as a holiday jobber in the graphic area and I am now here for the third time. I became aware of this company through ...

Read more

Harald Herrmann • July 18, 2018

About the development of the trivago FastConnect web service

The website of B&B hotels is operated, developed ans constantly expanded by TourismusSuite GmbH. The TourismusSuite system works in the background. This has been connected to the hotel search engine trivago for several years now. Availability queries of a trivago visitor have  ...

Read more
We have put together a separate product website describing how the HotelGuest-App works, which solutions we offer and what distinguishes our service.
Visit the product website